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Escola Superior de Tecnologia e Gestão (ESTG) >
Artigos em Revista Internacional (ESTG) >
Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10314/2335
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| Título: | Achieving customers specifications through process improvment using six sigma: Case study of NUTRISOIL - Portugal |
| Autores: | Baía, Amândio |
| Data: | 2015 |
| Editora: | The Quality Management Journal |
| Resumo: | Tolerance limits are essential in production process management, as they determine consumer satisfaction.
The use of statistical quality control tools allows for process improvement and the Cpk index enables
its measurement. Above all, the adoption by businesses of lean tools has been crucial in reducing the variation of a process or a product, satisfying the consumer’s specifications, eliminating defects, reducing
operating costs, and, in short, increasing profitability.
The NutriSoil Company in Portugal, a small and medium-sized enterprise (SME), sells fertilizer in bags.
The company has bad problems with its filling process due to excess weight of the bags. Results show that
by implementing Six Sigma combined with the 5S program, NutriSoil achieved an improvement in its Cpk
index for this process, which increased consumer satisfaction and a highly significant cost savings. This
resulted in increased competitiveness. |
| URI: | http://hdl.handle.net/10314/2335 |
| ISSN: | 1068-6967 |
| Aparece nas Colecções: | Artigos em Revista Internacional (ESTG)
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Ficheiros deste Registo:
| Ficheiro |
Descrição |
Tamanho | Formato |
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| Revista_Amandio Baia1.pdf | | 63Kb | Adobe PDF | Ver/Abrir | |
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